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    • Shipping & Policies

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    Shipping

    • Orders are accepted 24 hours per day, 365 days per year via our website.
    • Air orders received after 2pm EST (Monday-Friday) will ship the following day.
    • Our shipping area includes the 48 continental U.S. States and Washington, DC.
    • Delivery Time - Next Day (1 Day), 2nd Day (2 Days), 3rd Day (3 Days), Ground (4-7 Days or more based on product).
    • Additional charges may apply based on product selection, but we'll call you before shipping if needed.
    • Shipping cost is based on the volume of your order, weight, destination, packaging materials and labor costs.
    • We do not ship to APO, FPO and freight forwarder addresses.
    • Weather and hazardous related claims - Shipping carriers DO NOT refund any shipment in the case of weather, snow, fire, flood or hazardous conditions.

    International

    • WE DO NOT SHIP INTERNATIONALLY
    • You have to send a wire transfer and use a freight fowarder.
    • $250 Minimum Order - $50 Wire Transfer Fee

    Payments Accepted

    • Credit Card - Visa, Mastercard, American Express and Discover
    • Wire Transfer

    Minimum Order

    • Website - Retail Sales - No Minimum Order
    • Phone/Email/Purchase Order - Commercial Sales $250+

    Next Day, 2nd Day and 3rd Day Shipping

    • Next Day, 2nd Day and 3rd Day orders recieved after 2pm EST (Monday-Friday) will ship the following day.

    Resellers and Tax Exempt Entities

    • Florida Tax Exempt and Resale Customers
    • Please email a current, signed copy of your tax resale or exemption certificate.
    • Sales@IndustrialBatteryPros.com (List Your Order Number).

    Tracking Information

    • Tracking numbers are available upon request, however your order will arrive quickly.

    Custom Assemblies

    • Items such as NiCd, NiMH, AGM - Sealed Lead and Lithium battery pack assemblies may need additional time to build before shipping.
    • Know that when we receive your order our goal is to get it from our door to yours as quickly as possible.

    Return Policy

    • A conditional 14-day return policy from the date of receipt is available for qualified item.

      To return a new, undamaged item in the original packaging, please email sales@industrialbatterypros.

      You must have an approved RMA and send to the following address to be accepted.

      RD - Receiving Department

      4186 Dairy Court - STE C

      (Order #_________ / RMA#___________)

      Port Orange, FL 32127 

      Please contact sales@industrialbatterypros.com with any questions before your purchase.

      Damages and issues
      Please make sure your items is not damaged or defective upon arrival and if you receive the wrong item, please contact us right away.

      Exceptions / non-returnable items
      Items that are custom assembled, medical or special order items are non returnable. The manufacturer will accept returns unfortunately. Email us to inquire about any item.

      Exchanges
      Once authorized, you'll receive an RMA # to add to your return.

      Refunds
      Refunds are process within 10 days of receipt. If you have not received your refund within 2 weeks, please contact us.

    Back Orders

    • All orders that cannot be fulfilled immediately are automatically back ordered and shipped when available.
    • Back orders that are unfulfilled within 30 days are credited.

    Holiday Schedule

    • Orders placed during the holidays below will be shipped the following working day (Monday - Friday).
    • New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day & New Year's Eve.
    • Shipping and assembly departments may close additional days around Thanksgiving, Christmas and New Years depending upon the day it falls on.
    • Keep in mind around the holidays Thanksgiving through New Years shipping may be slower due to the volume in the United States.

    Privacy Policy

    This privacy policy discloses the privacy practices for (IndustrialBatteryPros.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

    1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
    2. What choices are available to you regarding the use of your data.
    3. The security procedures in place to protect the misuse of your information.
    4. How you can correct any inaccuracies in the information.

    Information Collection, Use, and Sharing 
    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    Your Access to and Control Over Information 
    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

       • See what data we have about you, if any.

       • Change/correct any data we have about you. 

       • Have us delete any data we have about you.

       • Express any concern you have about our use of your data.

    Security 
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page (Once You Click "CHECKOUT").

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    Updates

    • Our Privacy Policy may change from time to time and all updates will be posted on this page.

    Tax

    • All prices are inclusive of tax. If required, tax is included in the price of the item.