- Shipping & Policies
Shipping & Policies
- Orders are accepted 24 hours per day, 365 days per year via our website.
- Air orders received after 3:00pm EST (Monday-Friday) will ship the following day.
- Our shipping area includes the 48 continental U.S. States and Washington, DC.
- Delivery Time - Ground (4-7 Days), Next Day (1 Day), 2nd Day (2 Days), 3rd Day (3 Days).
- Additional charges may apply based on product selection, but we'll call you before shipping if needed.
- Shipping cost is based on the volume of your order, weight, destination, packaging materials and labor costs.
- We do not ship to APO, FPO and freight forwarder addresses.
- Visa, Mastercard, American Express and Discover
- Paypal (Instant Transfer From Your Account)
- Paypal Credit
Next Day, 2nd Day and 3rd Day Shipping
- Next Day, 2nd Day and 3rd Day orders recieved after 3pm EST (Monday-Friday) will ship the following day.
- International orders and orders outside the continental U.S.A. are not accepted at this time.
- Additionally, if you are shipping outside the U.SA. we do not provide international shipping documents.
Resellers and Tax Exempt Entities
- Florida Tax Exempt and Resale Customers
- Please email a current, signed copy of your tax resale or exemption certificate.
- Sales@IndustrialBatteryPros.com (List Your Order Number).
- Tracking numbers are available upon request, however your order will arrive quickly.
- Items such as NiCd, NiMH, AGM - Sealed Lead and Lithium battery pack assemblies may need additional time to build before shipping.
- Know that when we receive your order our goal is to get it from our door to yours as quickly as possible.
- All returns must be pre-approved via email request.
- We do not accept returns for incorrectly entered addresses (DOUBLE CHECK YOUR ORDER).
- Special order and custom made battery packs / battery assemblies are not returnable.
- Shipping errors must be reported with 7 days of receipt.
- Shipping is not refundable and restocking fees will apply.
- If you have any questions before you buy, please email us before you place your order.
- All orders that cannot be fulfilled immediately are automatically back ordered and shipped when available.
- Back orders that are unfulfilled within 30 days are credited.
- Orders placed during the holidays below will be shipped the following working day (Monday - Friday).
- New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day & New Year's Eve.
- Shipping and assembly departments may close additional days around Thanksgiving, Christmas and New Years depending upon the day it falls on.
- Keep in mind around the holidays Thanksgiving through New Years shipping may be slower due to the volume in the United States.
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page (Once You Click "CHECKOUT").
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
- All prices are inclusive of tax. If required, tax is included in the price of the item.
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